Effective Date: 02 October, 2026 
Website:   https://myilon.in 
Brand: Myilon 
Legal Entity: V6 PRODUCTS 

We want customers to clearly understand our return, cancellation, and refund process. Please read this policy before placing an order on  myilon.in . 

The final policy should reflect the actual return/refund rules the business will operate. Razorpay specifically requires merchants to clearly disclose return/refund/cancellation policies and applicable processing timelines. 

1. Order Cancellation 

Customers may request cancellation before the order is processed or dispatched. 

To request cancellation, contact us as soon as possible with: 

• Order number 
• Customer name 
• Registered mobile number 
• Email address 
• Reason for cancellation 

Once an order has been dispatched, cancellation may no longer be possible. 

Where cancellation is accepted before dispatch, the applicable refund will be initiated to the original payment method. 

2. Return Eligibility 

A product may be eligible for return when: 

• The product received is damaged. 
• The product received is defective. 
• The wrong product has been delivered. 
• The product does not match the order placed. 

Return request timeframe: Within  [X days] of delivery . 

Products must generally be returned: 

• In unused/appropriate condition. 
• With original packaging where applicable. 
• With labels, accessories, and other included items where applicable. 
• With proof of purchase/order details. 

Certain products may be non-returnable due to their nature, hygiene considerations, safety requirements, or other applicable restrictions. 

The final list of non-returnable products should be specified on the relevant product page or here: 

Non-returnable products: [To be confirmed by client] 

3. Damaged or Incorrect Products 

If your order arrives damaged, defective, or incorrect, please contact us within  [X days] of delivery . 

Please provide: 

• Order number 
• Description of the issue 
• Photographs of the product 
• Photographs of packaging, where relevant 
• Video evidence, where reasonably requested 

This information may be used to verify and process the claim. 

4. Return Process 

To request a return, contact: 

Email: [support email] 
  Phone: [contact number] 

The request should include your order number and details of the issue. 

Once the request is reviewed and approved, we will provide the applicable return instructions. 

Customers should not send products back without receiving return instructions from our team. 

5. Return Shipping 

For products returned because they are: 

• Damaged; 
• Defective; or 
• Incorrectly delivered, 

the return shipping arrangement will be determined by Myilon based on the specific case. 

For any customer-requested return that is permitted under the applicable policy, return shipping responsibility may depend on the reason for return. 

Final return-shipping rule: [To be confirmed by client] 

6. Refunds 

Once an approved return is received and inspected, we will process the applicable refund. 

Refunds will generally be issued to the original payment method used for the order, unless otherwise required or permitted. 

Refund processing timeline: [e.g. 5–7 business days after approval] 

The time taken for the amount to reflect in your bank account/card/UPI account may vary depending on the payment provider or banking institution. 

7. Refund for Cancelled Orders 

Where an eligible order is cancelled before dispatch and a refund is approved, the refund will be initiated to the original payment method. 

Cancellation refund processing timeline: [e.g. 5–7 business days] 

8. Partial Refunds 

In cases where only some products from an order are eligible for refund, the refund will be calculated based on the eligible returned products and applicable charges. 

9. Exchanges 

Product exchanges may be offered only where applicable and subject to availability. 

Exchange availability: [Yes / No – to be confirmed] 

Where an exchange is not possible, an eligible refund may be provided in accordance with this policy. 

10. Non-Returnable Situations 

A return/refund request may not be accepted in situations including: 

• Product has been used after delivery. 
• Product has been damaged due to misuse. 
• Product has been altered or tampered with. 
• Return request is made after the stated return period. 
• Product is returned without required components/packaging where such components are necessary. 
• Product falls under a category specifically identified as non-returnable. 

11. Order Not Delivered 

If your order has not been delivered within the expected delivery period, please contact customer support. 

We will check the shipment status with the applicable delivery partner and take appropriate action. 

12. Failed or Reversed Payments 

If payment has been deducted but the order was not successfully created, please contact us with the transaction details. 

Where the payment was received but the order was not successfully placed, the applicable amount will be reviewed and refunded where required. 

Payment processing and reversal timelines may depend on the payment gateway and banking institution. 

13. Fraudulent or Unauthorized Transactions 

If you notice an unauthorized transaction associated with your order, contact us immediately and also notify your bank/payment provider where appropriate. 

We reserve the right to investigate suspected fraudulent activity. 

14. Changes to this Policy 

We may update this Return, Refund & Cancellation Policy from time to time. 

The updated version will be published on this page with the revised effective date. 

15. Contact Us 

For return, refund or cancellation requests: 

Myilon 

Operated by V6 PRODUCTS 

No. 21, 4/1224-B, Janakiram Nagar, Bharaniputhur, Chinna Koluthuvancheri, Chennai, Tamil Nadu – 600122 

Email: myilon.in@gmail.com